The Health Puzzle

Personal data

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the ‘GDPR’).

How do we process your personal data?

The Health Puzzle complies with it's obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use personal data for the following purposes:
 

• to reply to any questions asked by contact made through the website;

• to process your orders/contract/appointments with me;

• to administer customer/client records;

• to maintain our own accounts and records;

• to inform you of news and events relevant to your work/contract with me.

When someone visits my website (www.thehealthpuzzle.co.uk) we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

What is the legal basis for processing your personal data?
 

• Contractual necessity so that we can reply to you;

• Processing is necessary for carrying out obligations to your work/contract with us;

• Legitimate interest to respond to enquiries concerning the services provided.

Sharing personal data

Your personal data will be treated as strictly confidential. We will only share your data with third parties with your consent.

How long do we keep data?

We will process personal data during the duration of any support and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained to meet our future obligations to you, such as erasure details. 

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
 

• The right to request a copy of the personal data which The Health Puzzle holds about you;

• The right to request that The Health Puzzle corrects any personal data if it is found to be inaccurate or out of date;

• The right to request your personal data is erased where it is no longer necessary for The Health Puzzle to retain such data;

• The right to withdraw your consent to the processing at any time;

• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

• The right to object to the processing of personal data;

• The right to lodge a complaint with the Information Commissioners Office.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Contact Details

To exercise all relevant rights, queries of complaints please, in the first instance, contact Josie Shillabeer at thehealthpuzzle@outlook.com

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit.

To learn more about cookies, you can visit www.aboutcookies.org. You will also find details on how to block and delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

The Cookies We Use

Google Analytics – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

This data helps us to understand:
 

• Which pages people visit on the site

• Which internet browsers are being used

• What is popular on the site

• Which interactive tools are used by visitors

You can find out more about Google’s cookies on their privacy policy: http://www.google.com/intl/en/policies/privacy/. You can also install the Google Analytics Opt-out tools in your browser: https://tools.google.com/dlpage/gaoptout

By using our website, you agree that we can place these types of cookies on your device.

External Links

We are not responsible for the availability or content of external sites that may be linked to, from the site. If you find a broken link or if you have any questions or concerns about a link, please contact us.

Applicable Law

All transactions are carried out under the applicable UK Law.

Your Agreement

By completing a transaction with The Health Puzzle you agree to bound by the above terms and conditions.