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Practitioner Directory
Terms & Conditions
The Health Puzzle Directory Terms & Conditions Policy for Practitioners

Please read these terms and conditions carefully before purchasing any of The Health Puzzle’s products or services. By purchasing a ‘monthly membership’, ‘annual membership’ or ‘lifetime membership’, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not make a purchase.

1. Introduction
1.1 Company Details
The Health Puzzle (THP) is a UK-registered business. THP runs an online practitioner directory https://www.thehealthpuzzle.co.uk/directory/practitioners. 

1.2 Business Hours
Please note that practitioner details will be reviewed, approved and amended during business hours (Monday - Friday, 10am - 4pm). While our team will do everything they can to get your profile live or updated as soon as possible, there may be a brief delay between when you make payment and when your profile is available.

1.3 Applied Terms
These terms and conditions apply to the purchase of monthly memberships, annual memberships and lifetime memberships, THP Practitioner Directory group, online courses and any other service that is part of your payment plan. 

1.4 Additional Terms and Conditions
These terms of use also apply to your use of our services:
 
1.5 Modifications of Terms & Conditions
We may make updates or modifications to these Terms and Conditions from time to time. These updates may reflect changes in our business practises, legal requirements, or the growing nature of our directory. We will make reasonable efforts to notify you of any significant changes to the Terms and Conditions. Notices may be provided through the THP Practitioner directory group, email, or other communication channels we have on record. We encourage you to review all changes to the Terms and Conditions carefully. If you do not agree with the updated terms and conditions, you have the option to discontinue using The Health Puzzle’s products and services. Changes to the Terms and Conditions will not have retroactive application. They will apply only to future interactions.

2. Enrolment
2.1 Enrolment Form
Please double-check your practitioner details before confirming payment. These can be altered later; however, missing details such as practitioner certification could lead to your profile being declined and membership refunded.

2.2 Practitioner Certifications
The Health Puzzle Practitioner directory will only accept practitioners with a qualification at Level 6 or above (e.g. Level 6 diploma or degree). However, we understand that some practice types require less formal qualifications. If you do not hold certification Level 6 or above in your specific discipline, please email directory@thehealthpuzzle.co.uk before making payment. Those who cannot provide adequate certification cannot join the directory. 

2.3 After Successful Payment
After you have successfully made payment (monthly, annually or lifetime) your profile information will be sent to our team for review. Once your profile has been reviewed and approved, your details will be added to The Health Puzzle Directory. You will receive an email with a link to your live profile along with additional information. Take your time in reading this email thoroughly and reviewing your profile information.

2.4 Business Hours
Please note that practitioner details will be reviewed and approved during business hours (Monday - Friday, 10am - 4pm). While our team will do everything they can to get your profile live as soon as possible, there may be a temporary delay between when you make payment and when your profile is live.

2.5 Duration of Access and Plan Cancellation
2.5.1 Monthly Membership
Practitioner profiles and access to all monthly member benefits will continue for as long as the practitioner continues to make monthly payments. When the practitioner cancels their plan, their profile will remain live for one calendar month after their last successful payment. Their profile and all member benefits will be removed after this time. If a practitioner would like all of their details immediately, please email directory@thehealthpuzzle.co.uk.

If a monthly payment is unsuccessful, the practitioner will be contacted and given a set amount of time (minimum 48 hours) to make a successful payment. Should the practitioner not make a successful payment within the time, their live profile and member benefits will be removed one calendar month from the last date of successful payment.

2.5.2 Annual Membership (12 calendar months)
Practitioner profiles and access to all annual member benefits will continue for as long as the practitioner continues to make annual payments. When the practitioner cancels their plan, their profile will remain live for twelve calendar months after their last successful payment. Their profile and all member benefits will be removed after this time. If a practitioner would like all of their details immediately, please email directory@thehealthpuzzle.co.uk.

If the annual payment is unsuccessful, the practitioner will be contacted and given a set amount of time (minimum 48 hours) to make a successful payment. Should the practitioner not make a successful payment within the time, their live profile and member benefits will be removed twelve calendar months from the last date of successful payment.

2.5.3 Lifetime Membership
Practitioner profiles and access to all lifetime member benefits will continue for as long as The Health Puzzle Practitioner directory remains a viable business. Should the practitioner choose to cancel their lifetime membership, they will lose access to their live profile and all lifetime member plan benefits. Practitioners who cancel their lifetime member plans will be contacted by email to confirm cancellation. If the practitioner does not reply within the set amount of time (minimum 48 hours) given within the email, their profile and all member benefits will be removed. If a practitioner would like all of their details immediately, please email directory@thehealthpuzzle.co.uk.

2.5.4 Cancelled Plans or Unsuccessful Payments
If a practitioner cancels any plan type or cannot make successful payment, all practitioner details will be deleted; this includes all data provided during sign up. Should a practitioner choose to reactivate their plan, they will need to sign up as if they are new. No details are kept after the period associated with each plan. Please see plan-specific guidance above.

You or we can end the contract by giving the other at least 30 days’ notice in writing.

2.5.5 Suspended Memberships
We may end your membership or suspend our services immediately upon giving you written notice if any of the following applies:
  • You do not follow the terms and conditions set out within this document and fail to put the matter right within seven days of being given written notice.
  • We think there is a conflict of interest between you and/or your business interests and our business.
  • We receive what we believe to be a genuine complaint about your conduct, practice or use of our service from a user of our site.
  • We consider any qualification or other requirement you need to be included in the directory to be, or to have become, insufficient.
 
2.6 Directory Updates
We may periodically update or revise The Health Puzzle Practitioner directory and associated materials to ensure that it remains up-to-date and relevant. These updates could include changes to content, resources, and other aspects of the membership plan. We will endeavour to notify you of significant updates that might affect you.

2.7 Directory Maintenance and Technical Issues
While we strive to maintain continuous and uninterrupted access to our website, groups and all materials associated with The Health Puzzle, there may be instances when this is temporarily unavailable due to maintenance, upgrades, or technical issues beyond our control. We will make reasonable efforts to minimise such disruptions and provide advance notice whenever possible.

2.8 Automatic Group Enrolment
After you have made payment, you will automatically be enrolled in our THP Practitioner Directory group. Here you will find useful getting-started documents and a forum. Updates and useful information will be shared within this group about the practitioner directory.

2.9 Free Online Course Access
All Practitioner Directory members will be given free access to The Health Puzzle’s online courses when they become available. These are for the use of the Practitioner only; they are not to be used or shared with any other person. Should you be found to have shared our online course content, access to our online courses will be removed. 

3. User Agreement
3.1 Practitioner Permissions
You must be the author of your listing in the directory or have all the permissions you need to quote and use any information, graphics or photographs you have not written, created or taken.

3.2 No Unauthorised Sharing
You shall not share, distribute, or provide unauthorised access to the directory materials or any part thereof. Unless otherwise stated, your access is personal and non-transferable, and you are responsible for maintaining the security of your login credentials. If you have been found to have violated these terms and conditions, you will lose access to your account.

3.3 Accurate Information
You must always have all the licences and permissions you need in order for us to provide our services.
Your listing in the directory must specify only issues, treatments or approaches you are qualified to offer or deal with.

Your directory listing must be accurate and fair. It must not include unsubstantiated claims, misleading or unreasonable comparisons with other businesses, impersonate individuals or companies, and must be placed in the appropriate category.

3.4 Communication of Changes
It is your responsibility to keep your contact information up-to-date and stay informed about any updates.
You must tell us as soon as possible about any complaints made about your professional services, as this may affect your eligibility to be a member of our directory.

You must tell us, as soon as possible, about any matter which has affected or could affect your professional reputation (for example, professional sanctions, allegations, investigations and so on), as this may affect your eligibility to be a member of our directory.

3.5 Lawful Use
You are required to use The Health Puzzle Directory, and all associated services for lawful and ethical purposes only. You shall not use the directory for any illegal activities or engage in any conduct that violates applicable laws and regulations.

3.6 Respect for Others
You must treat all fellow practitioners, clients, and directory administrators with respect and courtesy. Any form of harassment, discrimination, hate speech, or offensive behaviour is strictly prohibited.

3.7 Prohibited Content
You shall not post or share content that is false, misleading, defamatory, obscene, offensive, or otherwise inappropriate. This includes the sharing of content that could 1) cause the loss of sales, 2) damage ‘The Health Puzzle’ brand image and 3) damage the reputation of any individual or brand associated with ‘The Health Puzzle’.

3.8 No Data Manipulation
You shall not engage in any activity that disrupts or manipulates the functioning of The Health Puzzle Practitioner Directory or any associated service, including attempting to alter or delete group content, or engaging in any form of hacking or unauthorised access.

3.9 Breach of Terms
If you violate any of the provisions outlined in these Terms and Conditions, we reserve the right to terminate your membership without prior notice or refund. This includes violations of the “Intellectual Property,” “User Conduct,” and other sections of these Terms.

3.10 Reporting Misconduct
If you notice any user misconduct or violations of these guidelines, please report them to directory@thehealthpuzzle.co.uk.

3.11 Technical Support
If you are experiencing any technical problems, please email our team at directory@thehealthpuzzle.co.uk.

4. Limitation of Liability
4.1 No Guarantee of Outcomes
While our Practitioner Directory is designed to provide practitioners with an online profile, we do not guarantee any specific outcomes or results. The number of views and client contacts will vary between individual practitioners based on a range of factors, including but not limited to, the number of keywords within their profile, their chosen specialism and the number of places a practitioner shares their profile URL on the internet. 

4.2 Over 18 Years Old
You must be over 18 years old to be a member of The Health Puzzle Practitioner directory.

4.3 Damages
To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with your participation in our practitioner directory, use of our free online courses, or any related activities.

No part of our site, the directory, or our services is intended to be advice, and you should not rely on its content when making any decisions or taking any kind of action.

4.4 Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms and Conditions, your use of The Health Puzzle Practitioner directory and associated member benefits.

4.5 Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms and Conditions because of circumstances beyond our control, including but not limited to acts of God, natural disasters, government actions, labour disputes, or technical failures.

Except for screening and approving listings, we have no control over, or involvement in, any member’s business and are not responsible for any actions taken by, or any goods or services provided by, any subscriber.

5. Fees and Payments
5.1 Membership Fees
You must pay the monthly, annual or lifetime membership fees shown on our website.
  • We will collect membership fees each calendar month if you select monthly membership.
  • We will collect membership fees once a year if you select annual membership.
  • We will collect membership fees just once, if you choose lifetime membership.
 
Payment will be collected upon sign up. We will automatically continue to take the monthly or annual fee until your contract ends in line with clause 2.4.

5.2 Membership Increases
We can increase the membership fees from time to time. If we are going to increase the fees, we will give you written notice of this six weeks before the date of the increase. If you do not accept the increased fee, you must tell us in writing within two weeks of the date we gave you our notice. We can then end the contract by giving you 30 days’ notice in writing. If you do not contact us within two weeks of the date, we gave you notice of the increase, you will be considered to have accepted the increased fee.

5.3 Overdue Fees
If your membership fee is overdue by 30 days or more, we may end the contract immediately and remove you from the directory. You must still pay the overdue subscription fee, even after your profile has been removed.

5.4 Membership Cancellation Fees
You can cancel your membership at any time for free.

In-line with the Consumer Contracts Regulations 2013, you have the right to a full refund during the first 14 days from the date you purchased your membership plan. After the first 14 days or if you break any of the terms and conditions within this document, you will not be entitled to a refund, change of the membership fee or any other reduction of any membership fees you have already paid.

6. Intellectual Property Rights
6.1 Intellectual Property
The intellectual property associated with The Health Puzzle Practitioner directory, including but not limited to text, graphics, images, videos, audio, and any downloadable resources, is protected by various intellectual property laws, including copyright, trademark, and other proprietary rights. These materials are valuable and exclusive property of ‘The Health Puzzle’, or in some cases, third-party content providers who have granted us the rights.

6.2 Profile Property Rights
You own the intellectual property rights to the content published on your profile in the directory.
 
6.3 Practitioner Profile Sharing
To help advertise your profile, we may choose to use some details you have provided upon sign-up within our advertising content. Typically, this will be a 1:1 (square) graphic profile overview that includes your name, practitioner type, specialism and image. This profile overview will be shared on social media, including Pinterest, Facebook and Instagram. In addition to this, we may use your profile in a blog post, such as, ‘The 5 best UK practitioners specialising in back pain’. This is an opt-out service. Please email us at directory@thehealthpuzzle.co.uk prior to enrolling, after enrolling or if you would like anything to be removed once live.

6.4 Data Collection
You must not copy content from our site to create or compile any form of database, compilation or directory.

7. Governing Law
7.1 Applicable Law
These Terms and Conditions, along with any disputes or claims arising from them, are governed by the laws of England.

7.2 Jurisdiction
Any legal actions, proceedings, or disputes related to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in England. This means that any legal matters will be addressed within the legal framework of England.

7.3 Venue
The designated jurisdiction also serves as the venue for any legal proceedings that may arise from the interpretation, enforcement, or breach of these Terms and Conditions.

7.4 Conflict of Laws
The choice of jurisdiction and applicable law is intended to provide clarity and predictability in case of legal disputes. Sometimes, the choice of law may supersede any conflicting principles or laws of other jurisdictions.

7.5 Consent to Jurisdiction
By using any product or service provided by The Health Puzzle, you consent to the jurisdiction and laws specified in this section for any legal matters that may arise.

7.6. Enforceability
If any part of these Terms and Conditions is found to be unenforceable under the laws of England, the remaining provisions of the Terms will remain in full force and effect.

8. Contact Information
To contact The Health Puzzle about these Terms and Conditions, practitioners must contact our customer support team at directory@thehealthpuzzle.co.uk with the subject line ‘Practitioner Directory Terms and Conditions’.

9. Before Enrolling
By purchasing a plan from The Health Puzzle, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
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